About us
Crunchr is the People analytics platform for forward-thinking HR teams. Our team has been built with the same attention and care as our product, and we value motivated and impact-driven team players. For more information about us, you can visit the Crunchr career page.
Some context about the role
In this role, you will be part of Crunchr’s Customer Success team, and help HR teams lead business conversations with confidence through our product and solutions. The Analytics Engineer is responsible for integrating, consolidating, cleansing and structuring HR data for analytical or operational uses, as well as building data pipelines to bring together information from different source systems. As an Analytics Engineer at Crunchr you will work with customers both during and after implementation to make data easily accessible and to optimize their organization's big data ecosystem.
The total CS team consists of 10 team members working as Customer Success Managers, Analytics Engineers and Customer Success Specialists across the Netherlands (Amsterdam) and US (Boston). You will be based in Amsterdam, and will report directly to the Head of CS (based in Boston). You will work closely with our CSMs on customer account and with the Engineering department for technical queries.
Some of your responsibilities will be:
- Set up integrations with different HRIS, including creating scripts to feed the data from clients into our solution.
- Work with customers to find the best approach for their data uploads and solve technical issues as they arise.
- Detect and improve the data quality of our customers, enabling further analytics opportunities.
- Work closely with the Customer Success Manager to solve people analytics problems.
- Join customer meetings to discuss data related requests and provide advice/support on data/technical related topics of Crunchr.
- Be the line of contact for technical issues for clients.